I Watched a Company Keep Hiring to Avoid One Difficult Conversation. Here’s How to Know When You Actually Need More People.

Before adding headcount, use data to tell whether you need another employee or need to fix a deeper problem.

Hiring a Speaker for Your Next Event? Ask These 6 Questions Before You Sign a Contract

Ask these six questions that separate a keynote speaker people remember from one they forget before they return home.

People Without College Degrees Are Starting Businesses in These Industries — No. 1 Can Bring In Over $330,000 a Year

Some aspiring entrepreneurs are taking a page out of Steve Jobs’ playbook.

The Leadership Blind Spot That Makes a Plan Look Stronger Than It Really Is

A program meets its planned checkpoints because teams keep adapting locally, even after the operating assumptions behind the plan have stopped holding.

I’ve Watched Companies Unlock Customer Loyalty With Data They Had All Along. Here’s How.

The data to win loyalty already exists; it just needs to reach customers when they need help.

Your Team Learned From a Past Mistake and Still Made the Wrong Call. Here’s What Got Lost.

A lesson reaches the same people who learned it and still fails when the condition that made it true disappears during codification.

The 1 Question I Ask in Every Leadership Meeting to Uncover Problems Before It’s Too Late

This simple leadership practice reveals hidden risks, creates accountability and turns uncomfortable truths into better decisions before problems become crises.

This $6.6 Billion Company Charges Less Than $10 for Most of Its Products. Here’s It’s ‘Secret Sauce’ for 7 Straight Years of Sales Growth.

The popular company reported 30 straight quarters of sales growth in August.

Your Payments Got Faster. So Why Didn’t Your Finance Team?

Faster payments and reconciliation are separate operating problems. Faster settlement does not automatically improve payment reconciliation.

The Skills That Built Your Company Are Probably Holding It Back — 3 Things Founders Have to Unlearn to Grow

The skills that help leaders build a company from the ground up aren’t always the skills that help it grow.