Deutsche Telekom is replacing the automated phone menus on its customer service lines with AI agents, chief AI officer Kartik Sheth said. The share of customer interactions that never reach a human grows by one or two percentage points every month, he …
AI labs cannot keep regulating themselves, Nick Clegg said. A growing backlash against AI shows up in cancelled data center projects, he said. The idea that labs can voluntarily do their own thing is “not going to work,” he said. Clegg is Meta’s former…
“AI isn’t going to take your job. Somebody who embraces it and learns faster than you might. AI is not going to take away your customers. A company that uses it more smartly than you do might,” Booking.com chief business officer James Waters said. Book…
Almost 90% of the AI agent prototypes Amazon teams built two years ago never reached production, AWS vice president of agentic AI Swami Sivasubramanian said. Amazon was then starting to invest heavily in agents. Sivasubramanian spoke on Wednesday at Hu…
Two-thirds of the Fortune 500 are using Lovable, co-founder Fabian Hedin said, often because staff found the tool on their own. Those companies then come to Lovable with thousands of apps and ask what to do, he said. Hedin, Lovable’s chief technology o…
Meta will sell VR glasses that weigh about 100 grams for $1,299.99 from spring 2027. It is also turning its AI glasses into over-the-counter hearing aids. Mark Zuckerberg announced both at Meta Connect on Wednesday. He also showed audio-only Ray-Ban gl…
Companies cannot fully govern AI systems, but they can build a fixed fence around them, Google DeepMind’s Kareem Ayoub said. He pointed to banks in the late 1980s and early 1990s. They put trading algorithms inside fixed rules they could check. Ayoub, …
Most companies that struggle with enterprise AI are not waiting for better models, OpenAI’s head of forward deployed engineering said on Wednesday. In about 80% of cases, Colin Jarvis said, the problem is deployment. Companies do not yet know how to ro…
Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spoke at HumanX in Amsterdam. In separate sessions, both said customers should pay for AI agents only when the agent…
Yahoo will keep its AI answer engine Scout full of links back to publishers, CEO Jim Lanzone said on Wednesday. He spoke on stage at HumanX in Amsterdam. He also said micropayments from AI companies will never pay publishers enough. “The large language…