Consumers have effectively invented à la carte television themselves through subscriptions, cancellations and renewals.

While consumer generative AI has taken the world by storm, industrial AI is taking a different, more considered path.

AI governance frameworks are usually careful documents, but they rarely contain a named person accountable for each AI-influenced decision.

AI embedded in digital customer journeys can interpret signals, make recommendations and influence what happens next before a person ever gets involved.

AI can work. The choice is whether your organization is structured to use it. ​

Make authoritative master and reference data easy to discover and consume. Make trusted data products easier to access than uncontrolled copies.

I’ve learned that through periods of change, most organizations are stronger when goals are clear and people are given more information, not less.

The danger is not that AI helps us think. The danger is that we stop noticing which parts of our thinking we have handed away.

It’s easier than ever for companies to plan their supply chain diversification strategies