The Right To A Human Is The Next Test For Customer Service AI

The right to request a human shouldn’t weaken the business case for automation but should sharpen it instead.

More Human Than Human: The Hidden Cost Of Giving Agents A Memory

It is a persistent context layer, a structured record of prior sessions, decisions and corrections, reloaded into every new conversation.

Your AI Risk Isn’t Unknown: It’s Unowned

The leadership teams that want to come out on the other side of this successfully must top treating AI risk as an undifferentiated fear.

The Interface Problem: Why Every System’s AI Works, Yet None Coordinate Effectively

The coordination interface that enterprises need ultimately comes down to four decisions, none of which any individual vendor’s AI can make on its own.

AI Won’t Run Out Of Data. It May Run Out Of Reality

Models will need ongoing exposure to new events, changing language, emerging cultural norms, newly discovered facts and unexpected failures.

ISP Details Consumers Should Review Before Choosing A Provider

Understanding the finer points of internet service can help consumers compare providers more accurately and choose the option that best matches their needs.

AI Is Writing Your Code. Is Anyone Trained To Direct It?

Developers need to recognize what secure software looks like so they can communicate those expectations to AI and confirm that they’ve been met.

3 Leadership Habits That Helped Me Thrive As A Woman In Tech

Here are three ways to be better prepared to thrive in your leadership role and help shape the future of the tech industry.​​

Governing Physical AI: When Digital Governance Is Not Enough

A compromised physical system may change how a machine moves or how an industrial process operates.

The Database Doesn’t Get A Shadow Mode: A DBA’s Guide To Agentic AI In Production

The real question for leadership is not whether AI will replace the DBA, but what AI should be allowed to decide unsupervised, and what must never be automatic.